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Our performance is measured by
our customers success.
Delivery Service
Realgy Energy Services guarantees
that you will have exactly the
same level of reliability or better
as you have now with you local
utility company. Realgy Energy
Services and its suppliers will
pay the costs incurred by our
customers in receiving alternative
energy service, should an unplanned
energy outage (interruption of
our energy delivery to your local
utility company) result solely
from our service. Realgy Energy
Services and its suppliers can
only control the delivery of gas
to the local utility company.
A disruption by the local utility
company can affect the delivery
of your natural gas.
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Low Price
Both state-of-the art technology
and calculated design of
the Realgy Energy Services
site ensure that your confidential
account information is accessible
only to you and Realgy Energy
Services. If you have an
offer for burner-tip service
that you feel is lower ---
we'll match it. In addition
we'll provide you with one
of our exclusive Service
Plans. Contact us. Send
us the offer. We'll match
it or beat it and send you
an offer for the appropriate
Service Plan for your business.
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Savings Analysis
As part of Realgy Energy
Services, we offer you a
free Proposal Analysis.
The Proposal Analysis compares
the cost of receiving your
natural gas from the local
utility company and Realgy
Energy Services. You rely
on this comparison and so
do we. If our Proposal Analysis
does not reflect your actual
cost for your natural gas
consumption we want to know.
We guarantee the accuracy
of our savings analysis.*
If Realgy Energy Services
savings analysis does not
accurately calculate the
local utility companies
cost we will credit your
account the difference for
each month we were not accurate.
Payment will be credited
to your account. * The Proposal
Analysis accuracy must exceed
2.5% of the proposal's total
cost.
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State
and Local Utility Registration
Lawmakers are carefully protecting
consumers as the natural gas
industry implements restructuring
itself from a regulated monopoly
to a competitive service.
They have imposed strict requirements
and rules on new electricity
providers. At Realgy Energy
Services, we take consumer
protection very seriously
and provide you with protection
- beyond what the law requires
- at every step of the way.
Realgy Energy Services, like
other companies selling to
industrial, commercial and
business customers, must be:
· Registered with the
Public Utilities Commission
or local utility ·
Approved by the Public Utility
Commission or local utility·
Financial guarantees are provided
to the public Utility Commission
of local utility· Customer
service is demonstrated ·
You have the right to file
a complaint against your supplier
with the Public Utilities
Commission or local utility·
Any company violating the
rules will have its registration
revoked and will no longer
be allowed to sellRealgy Energy
Services further guarantees
the performance of all its
suppliers.
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